Note: The process of allocating customer receipts is the matching of a receipt received from a customer against the relevant customer invoice issued to flag it as received. This is not a compulsory procedure and is optional to the user.  If you process customer statements under the Outstanding Item Basis, it is a compulsory procedure. 

The process of allocating receipts against sales invoices does not alter any closing customer balances but is relevant to the statement format and is good management of the debtor's ledger. To reverse the allocation of a receipt against a customer sales invoice

Steps to Reverse Customer Receipt Allocation

1. Navigate - Navigate to Tools> Allocations> Reverse Allocations> Customer Receipts
2. Customer - Select Customer Name from the drop-down menu
3. Receipt Allocated to Reverse - Double-click on the Customer Receipt you wish to reverse (pending, should appear in the box beside the receipt amount).
4. Sales Invoice - Double-click on the Sales Invoice against which the receipt was allocated.
5. Update - Click Update to complete the reversal of the allocation

Note: If you want to reverse all allocations on a customer account, select purge within the customer allocations screen and then yes to complete the purge.